How do perceptions affect interpersonal relationships

How to Collect Customer Feedback Data and Completely Miss the Point Gathering feedback from customers is one of the most important tasks for any business. Includes a. A good XML sitemap can be used as a road map for your website, guiding search engines to visit all.

SEO tools are auxiliary software in the process of search engine optimization such as query tools, ranking tools, traffic analysis. What is Market Joust? You may be wondering. Its a concept that I have been working on for the last. We call this our inevitable and long awaited merger. When Joshua founded Paradox Marketing he managed to do sales whenever.

Privacy Policy — Cookie Policy. Perception In Communication. Non-spoken communication, including body language, tone, facial expressions, intonation, and use of inflections, can deliver varying meanings to the same sentence.

Share This Post! Share on facebook Facebook. Share on twitter Twitter. Share on linkedin LinkedIn. Share on telegram Telegram. Share on whatsapp WhatsApp. Share on email Email. Speak to a Consultant. How We Help. Go To:. Table of Contents. See Our Other Insights. One school of thought on marketing suggests that forming relationships with customers is more important than merely selling them products and services.

A relationship can result in loyalty and repeat sales. To achieve this, you must foster the perception that you listen to your customers' issues and concerns. In return, your customers will be more likely to listen to the solutions you offer. You achieve this perception by listening more than you speak, asking follow-up questions, offering solutions and engaging in conversations where you don't always make a sales pitch.

How to Sell if You Are Shy. Share on Facebook. Customer Service Attitudes A weary or impatient customer service representative can create the impression that customers are a nuisance. Stereotypes When one employee makes assumptions about another employee based on stereotypes, communication can be misunderstood.

Attire Dress codes in an office can help overcome value judgments people make based on attire. Relationship Marketing One school of thought on marketing suggests that forming relationships with customers is more important than merely selling them products and services. This usually requires quality listening. Finally, we listen so that we can help others. This category largely refers to service professions such as doctors, attorneys, teachers, managers, clergy, and therapists.

However, we all play most of these roles in our interpersonal relationships from time to time. As indicated above, responding is a key component to listening.

There are two basic categories of listening responses: inactive or nonverbal, and active or verbal. In the inactive or nonverbal category are stonewalling and back-channeling. Stonewalling is the type of response that involves silence and lack of facial expression. We've all seen this in our communication partners from time to time. You are talking, and they sit there completely expressionless and silent. Are they listening? Do you wonder whether you are actually speaking out loud?

Stonewalling often signals a lack of interest in what the speaker is saying. Back-channeling involves nodding your head or using facial expressions, making vocalizations, such as "uh-huh," and verbal statements, such as "I understand," or "That's very interesting. As you might imagine, stonewalling is not so productive to quality communication, while back-channeling has a useful purpose. We also respond with active or verbal listening responses.

These are paraphrasing, empathizing, supporting, analyzing, advising, and questioning. Paraphrasing is restating in your own words what the speaker has said to show that you understand. This can be accomplished in one of three ways.

We might change the speaker's words, we might offer an example of what we think the speaker is talking about, or we might reflect on the underlying theme of the speaker's remarks -- for example, "So what you're really saying is The next type of response we can offer is empathizing.

With empathizing, we convey to the speaker that we understand and share his or her feelings about the topic. We identify with the speaker when we empathize. A third type of response is supporting. In supporting, we express agreement with the speaker's opinion or point of view. In this way, we show solidarity with the speaker. A fourth type of listening response is analyzing. When we analyze, we provide our own perspective on what the speaker has said. This is a way of interpreting.

We can also offer advising , which is communicating advice to the speaker about what he or she should think, feel, or do. Finally, we can respond to someone by questioning. In questioning, we are asking for additional information. There are several reasons that we might use questioning as a listening response. We might want to clarify meanings, so we ask the question that will help us more clearly understand. We might question so that we can learn about another's thoughts, feelings, and desires.

As you can imagine, this is particularly important in relationships. We might also question in an effort to encourage discovery. This reason is the one often used by therapists and clergy for patients to discover solutions for themselves to their own problems. The final reason that we might use a question as a listening response is to gather more facts and details.

We simply might want to know more about what the speaker is talking about. There are two categories of questions the listener can ask. These are, 1 open versus closed questions, and 2 sincere or counterfeit questions. Open questions allow for the responder to elaborate with as much detail as he or she wishes in response to the question.

These are our wh- questions. Closed questions elicit simply a yes or no response. These questions begin with do or did. Questions can also be sincere, as a genuine request for information, or counterfeit, which is a disguised attempt to send a message, not actually receive one. In part, counterfeit questions are likely used in passive-aggressive communication. These can also be quite useful in communicating with an aggressive communicator.

Which of these six types of listening responses we choose will depend on the situation and speaker. Each has its appropriate time and place. There are three types of listening: informational, critical, and empathic. This means we listen for different reasons at different times. In informational listening, we are listening to learn. We do this during class, or at work. This is a very common type of listening and is extremely helpful.

It is one of the most important ways that we learn. This is a passive listening type. When our goal is to analyze what we're hearing, we are engaging in critical listening. Here, our goal is to evaluate or analyze what we hear. It doesn't necessarily mean that we are disapproving. Instead, it's analyzing and evaluating the merits of what the speaker is saying.

We might engage in this type of listening when we are listening to people engage in a political debate, for example. Empathic listening can be the most challenging form for many people. Here, the listener tries to identify with the speaker by understanding and experiencing what he or she is thinking or feeling. Empathic listening requires two discrete skills: perspective-taking -- or the ability to understand a situation from another's point of view -- and empathic concern -- the ability to identify how someone else is feeling, and then experience those feelings for yourself.

These three types of listening cover most, or perhaps all, listening exchanges. They are not mutually exclusive, however.

Sometimes informational listening can involve or quickly turn to critical listening; or critical listening can include, or quickly turn to, empathic listening. Sometimes more than one type of listening is occurring simultaneously. Sometimes things occur in our worlds that prevent us from listening well — they bring interference. There are three essential barriers to effective listening.

These are noise, information overload, and rapid thought or glazing over. There are three types of noise.

These are physical, psychological, and physiological. Physical noise is noise actually in our environment, such as the lawnmower outside that prevents you from hearing your conversation partner.

Psychological noise is an internal type of noise. Something is weighing on your conscience. This might be a fight with a loved one, or a troubling medical diagnosis. In any case, something is on your mind that interferes with your ability to listen effectively at that moment.

We might also experience physiological noise. This occurs when our body is talking to us and preventing us from concentrating fully on the speaker. Examples of this might be hunger, thirst, or the need for the bathroom. Having a headache or stomachache also fits in this category. When something is awry in our physical body, it is difficult to fully concentrate on the speaker and listen effectively.

Any of these three types of noise can prevent us from effectively listening. A second barrier to effective listening is information overload. This occurs from the huge amount of information we must take in every day. For example, consider the huge number of ads we hear every day. Their sheer volume prevents us from listening carefully and effectively to each one, and sometimes interferes with our ability to listen to our conversation partner well. Our minds are simply overwhelmed with information.

Third, we might experience rapid thought or glazing over. Our brains can comprehend up to words per minute, but we can speak only approximately words per minute.